- Be a trusted technical authority to global Cisco customers and partners.
- Work with customers via collaboration tools to solve highly sophisticated technical issues.
- Engage in cross technology collaborations to help tackle issues in heterogeneous network environments.
- Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
- Be the first to lay hands on the latest and greatest technologies in the field of networking security.
- Collaborate with engineering team to improve product quality by identifying and submitting software defects.
- Recreate customers technical problems in internal powerful Cisco labs.
- Grow your technical and soft skills.
- Ability to participate in seminar and conferences such as Cisco Live and partner meetings.
- Support in pursuing Cisco certifications.
- Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).
- Mentoring and coaching.
- Becoming a Subject Matter Expert (SME).
- Giving back to local and global community (charity events).
- 2 to 3 years experience working in customer support with security related technologies.
- CCNP level knowledge or equivalent (Cert not required).
- Solid grasp of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.
- Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, VPN, IPS.
- Evidence of troubleshooting skills.
- Good Knowledge of Linux / UNIX command line tools / environment.
- Proficient in English, written and spoken.
- Capture analysis (Wireshark, tcpdump, etc.).
- Advanced Linux skills, Windows troubleshooting.
- Knowledge in cloud providers: Azure, AWS, Google Cloud, etc.
- Experience with Docker, Kubernetes and DevOps.
- Scripting languages (Python, Golang, etc.).
- Experience configuring and tackle issues regarding Cisco security products.
- Relevant industry certification.
- Presentation and training skills.
- Writing user documentation skills.
Company
Location
Oeiras - Portugal
Job type
Full-Time
Golang Job Details
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
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